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Getting it Right

Have You Heard About the Getting it Right Program?

Getting it Right works with providers to help them create welcoming, openly inclusive services for aging Lesbian, Gay, Bisexual and Transgender (LGBT) clients and families.  

Getting it Right is made up of multiple organizations that provide different services including home care, skilled home health, assisted living, counseling services, memory care, hospice care and care management.

Getting it Right providers train and work hard to have in place organizational values and person-centered practices that are openly inclusive and fully respectful of a person’s sexual orientation and gender identity.  

Getting it Right providers are “coming out” to the LGBT Community!
Connecticut is a state with very strong anti-discrimination laws that include protection of LGBT persons.  Getting it Right providers want the LGBT community and their families to know they are increasingly mindful and intentionally inclusive of them in their efforts to provide quality, person-centered and respectful care to all clients.

What providers have been certified as LGBT inclusive? (as of April 2019)

Provider Name  Type of Care provided Date/Level of GIR Certification Contact
Connecticut Community Care Care management services Fall 2016
Advanced
Gayle Kataja, MS, RNC, CMC Connecticut Community Care
860-589-6226 ext 4320
JFS Care at Home, LLC
West Hartford
In home care services February 2018 Advanced Patricia Kiely, MA Gerontology Director,
JFS Care at Home, LLC
860-233-4470 ext 4
Jewish Family Services
West Hartford
Counseling services February 2018 Advanced Nancy Lichtenberg, LCSW
Jewish Family Services
860-236-1927 ext 7116
Brookdale Senior Living
South Windsor
Assisted Living; Memory Care October 2018 Advanced Tom Gaccione,
Director
Brookdale Senior Living
860-644-4408
McLean Home Care & Hospice Simsbury Skilled home health and hospice agency April 2019 Advanced Peggy Coburn MPH,
Administrator
McLean Home Care & Hospice
860-658-3950 ext 8273
Thrive at Home with Whitney Center Continuing Care at Home= In home care services - facility based care, financial coverage of services, 24/7 care coordination May 2019
Advanced
Michelle Pandolfi,
Executive Director
Thrive at Home with Whitney Center
203-848-2626

What are the requirements for certification?  
There are three components of certification.  Certification is possible at a “Fundamentals” and at an “Advanced” level. 
 
1. The organization has implemented LGBT inclusivity training using training content and staff coverage that are appropriate for its purpose and organizational structure
The Getting it Right program provides training resources and also recognizes trainings from other relevant sources such as SAGE.  

2.  The organization has developed and implemented Welcoming Practices for LGBT Clients/Family Members/Community
a. The organization “comes out” after training staff and implementing other best practices
The organization has implemented at least one document that is given to all potential clients/family members, that states the organization’s LGBT inclusion practices and values.  An LGBT person must not have to come out to find out if the organization will welcome them.   

b. The organization has prepared its staff to communicate its inclusive values
Staff members understand the importance of both confidentiality and when and with whom to share information in a way that enhances the service experience.  

3.  The organization has created sustainability and staff support structures
The organization maintains the program with new staff and has quality assurance mechanisms.  

Learn more about Getting it Right
Contact Connecticut Community Care
Email: gettingitright@ctcommunitycare.org
Phone: 860-589-6226 ext 4320
CT Long-Term Care Ombudsman program
This state program responds to individuals’ concerns and complaints about their treatment in long term care settings such as skilled nursing and assisted living.
Phone: 1-866-388-1888
LGBT rights factsheet:
https://ltcombudsman.org/uploads/files/issues/lgbt-rr-factsheet.pdf

Getting it Right (GIR) is a program of Connecticut Community Care with funding from the 
John H. and Ethel G. Noble Charitable Trust